Package Processing Time
After receiving your order, we will process it within 1-2 business days. （Excluding pre-sale products）

Shipping Fee
The shipping costs will vary depending on the actual total price on your order, when your order over $39, you qualify for free shipping.

Refund conditions:
1. First you need to contact customer service for a refund request within 30 days of receiving the product, once the 30 days have passed, we will no longer accept your refund request.

2. If it was our mistake that caused you to actually receive the wrong or damaged item（excluded minor dust or defects on the package）, we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/unqualified items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

3. If the refund is made for the customer's own reasons, such as not liking it, not wanting it anymore, etc., we will need to charge a handling fee of 20% of the selling price for the returned product. Also any original shipping costs or return shipping costs are non-refundable, unless it is an error on our part.

4. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.

5. Once your return has been approved, you will receive an email with instructions on how and where to send your return. Please ship your item to the address provided in the email and provide us with a tracking number for your return and we will process your refund. Generally, you will receive your refund within 3-5 business days.

Special circumstances:
1. Since our products are sold worldwide, although it is a very small probability, your parcel may encounter customs clearance, in this case please contact our customer service at first to assist in solving the problem. However, if you refuse to pick up your we will not be able to guarantee a full refund.

2. If the parcel is sent to the wrong address because the customer filled in the wrong address himself, we will provide the information of the logistics provider to assist in modifying the address, but we will not make a refund.

We hope this helped you answer all your questions about returns and refunds.If you would like any further clarification, be sure to contact us via service@lofuanna.com at your earliest convenience.

Shipping Time
Each country's logistics time is different and will be affected by the speed of package processing by local logistics providers.

Reminder:
* Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
Due to the influence of Covid-19, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, please contact us via email at service@lofuanna.com.