Shipping policy
Package Processing Time
After receiving your order, we will process it within 1-2 business on weekday. （Excluding pre-sale products）.Orders placed after 12 pm are treated as if they came in the next business day.
Delivery range
We Ship Worldwide. If there is an order that cannot be delivered, we will notify you and refund in the first instance. If you place an abnormal order, please contact our customer service team (service@lofuanna.com) in time, we will be the first time to serve you.
Shipping Fee
The shipping costs will vary depending on the actual total price on your order, when your order over $39.00, you qualify for free shipping.
| ORDER PRICE | STANDING SHIPPING FEE |
|---|---|
| $0-$24.99 | $7.99 |
| $25-$39 | $3.99 |
| $39 and up | $0 |
Shipping Time
Each country's logistics time is different and will be affected by the speed of package processing by local logistics providers.
| COUNTRIES/REGIONS | Estimated delivery time |
|---|---|
| United States | 7-15 |
| New Zealand, Australia, United Kingdom | 10-16 |
| Europe, Canada | 12-18 |
| Others | 15-25 |
Tips:
* When product with the name contains【US ONLY】only can be shipped to the United States, other regions customers will not be able to order, you need to delete this part of the product to complete payment.
* When an order contains the name includes 【US ONLY】items, the package will be split into two or more. Generally, the product name includes【US ONLY】will be delivered within 3-10 days, the rest of the estimated delivery time is 7-20 days.
Reminder:
* Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
Due to the influence of Covid-19, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, please contact us via email at service@lofuanna.com.
